Last Updated: [6/12/2026]

We strive to provide quality products and services. Because our website offers books, merchandise, event tickets, and donations, different policies apply to different offerings.

Books

If a book arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

We may request photographs or additional information to evaluate the issue.

Approved claims may receive a replacement, store credit, or refund at our discretion.

Apparel and Merchandise

Many merchandise products are custom-made through print-on-demand and third-party fulfillment partners.

Because these products are produced specifically for each order, we generally do not accept returns or exchanges due to:

●       Buyer’s remorse

●       Incorrect size selection

●       Preference changes

However, we will work with customers regarding:

●       Manufacturing defects

●       Printing defects

●       Damaged products

●       Incorrect items received

Claims should be submitted within 14 days of delivery.

Event Tickets

Unless otherwise stated for a specific event:

●       Event tickets are non-refundable.

●       Tickets may be transferable if permitted by event organizers.

If an event is canceled by the organizer, attendees may receive a refund, credit, or transfer option at the organizer's discretion.

Donations

Donations made to support the mission of Zayas Dream Project Inc are generally non-refundable.

If a donation was made in error, please contact us promptly. Requests may be reviewed on a case-by-case basis.

Contact

To request assistance regarding an order, ticket, or donation, please contact: Email: [EMAIL]